Last week, I attended the #SHS2015 conference (Healthcare Systems Process Improvement Conference). It was great, just as I expected. This event continues to improve year after year. This was my first yearRead More…
A few years ago, when smartphones were hitting the market, my wife told me, “I want an iPhone ®”. She was set in the fact she wanted an iPhone ®. The carrierRead More…
These days of Healthcare reform are requiring organizations to look at their existing processes and improve them. We sometimes hear words like “efficiency” or “productivity” following the “improve” piece. In my interactionsRead More…
Today’s post is not my average post talking about lean concepts and examples of how I see these concepts used in industries ranging from manufacturing to healthcare, nonprofits and government. Today I want toRead More…
What are the three foundational elements of successful change? Communication, communication, communication. In any continuous improvement culture, there is change, and hopefully a lot of it. In fact, kaizen, in Japanese means “goodRead More…
Here I am watching the Major League Baseball All-Star Game in Minneapolis and as they interviewed Commissioner Bud Selig about his legacy (he is set to retire in January 2015), he said:Read More…