What do you think of when you hear the term, “Built-in Quality”? Well, perhaps it helps if you think about what is a built-in cabinet, or a built-in grill. When something isRead More…
I was disappointed! But not in the way you would think. About 5 years ago I came across a story about a dentist in Jacksonville, FL who was using Lean every dayRead More…
Over the last 3 decades people have resisted because, as one of my dear friends said just tonight (talking about a completely different topic), “Human beings resist change”. Some more than others,Read More…
At first, it was: “Lean does not work in the West”. Granted, I was not part of that wave, but it happened. Then, we proved them wrong. After Detroit and Fremont showedRead More…
For our ten-year anniversary, my wife and I took a Western Caribbean cruise last December. We had a great time! My wife is a fiend for “mudslides”, the very sweet and richRead More…
I just came back from the Health Systems Process Improvement Conference in Orlando and it was a GREAT experience! I met so many great people who are working in eliminating waste outRead More…
Who says a Puerto Rican wedding is not a good place to find examples of Visual Management? On our latest trip down to Puerto Rico, my brother-in-law got married. At the reception,Read More…
If you are a lean practitioner, there are certain words that you just don’t say… and when you hear other people say them, you cringe and take offense. For me, number oneRead More…