Resources for Your Business
Healthcare Quality Management: A Case Study Approach
Move beyond theory and into practice with Healthcare Quality Management: A Case Study Approach, the definitive guide for mastering real-world quality challenges. This textbook uniquely bridges the gap between foundational knowledge and practical application, setting it apart from traditional, theory-based resources.
Designed for today’s healthcare leaders, including administrators, nurses, physicians, and allied health professionals, this book utilizes a hands-on, case-based methodology. You will learn to apply essential quality management philosophies like Lean and Six Sigma through the structured A3 problem-solving template. The core of the text features in-depth, realistic case studies tackling the most pressing contemporary issues in healthcare, from provider burnout and the opioid crisis to the integration of artificial intelligence.
This is more than a textbook; it is a competency-building tool that equips you with the skills to navigate complex quality management scenarios and drive meaningful improvement in your organization.
The Augmented Lean Enterprise (White Paper)
Modern enterprises face the dual pressures of achieving operational excellence while navigating a disorienting wave of digital transformation. The central thesis of this white paper is that Lean thinking and Artificial Intelligence are not competing forces but powerful, complementary partners. Their integration creates a symbiotic system that represents the most significant performance opportunity for organizations today. However, the sequence of this integration is non-negotiable: Lean principles provide the essential, stable foundation required before AI can deliver its full value.
The Lean approach is unequivocally a human-centered one, using technology to augment human capability, not replace it. In this model, AI can supercharge core practices such as structured problem-solving (PDCA/A3) and standardized work.
While the potential is immense, AI integration is fraught with hazards that demand disciplined mitigation. This white paper explains how the core tenets of Lean thinking serve as the primary risk controls against these dangers. The ultimate vision is the “Augmented Lean Enterprise,” an organization where the goal is not automation for the sake of replacement, but the deliberate empowerment of human wisdom and judgment with machine intelligence. The future of operational excellence is about building systems that are not just more efficient, but more human.